How 40+ big tech got their first users by Lenny Rachitsky
Tinder: pitched the idea to sororities and fraternities around USC campus DoorDash: printed menus and fliers and put them all over Stanford Lyft: asked people in the team for contacts at other startups and arranged a drop-off to give out ice cream and Lyft credits, sent personal invites to friends Uber: went to places like Caltrain station to hand out referral codes Snapchat: went to shopping malls to hand out flyers Etsy: went to all craft fairs across US and recruited sellers Pinterest: started as an invite-only community, went to Apple stores and changed all the computers to say Pinterest, emailed the founder’s connections Dropbox: created a demo and published it on Hacker News TikTok: put a really long application name on App Store so the search engine gave it more weight Loom: launched on Product Hunt, talked to organizations, introduced a referral system Netflix: joined online communities about DVD and movies, befriend my major players and moderators, and slowly, over time, tell them about Netflix Buffer: acquired 100k users solely through guest blogging (150 posts) Yelp: invited friends, mostly coworkers from PayPal and asked them to invite their friends Facebook: invited friends, put on mailing list Quora: had D’Angelo’s and Cheever’s college and high school’s friends, let users invite people LinkedIn: had Reid’s successful friends and connections Slack: asked friends at other companies to try out and give feedbacks Clubhouse: did a private Testflight, kept high quality, made it exclusive, had high-quality referrals from seed users Instagram: gave it to a few people who had large Twitter following within a specific community, contacted press directly Robinhood: put up a landing page with a waitlist that showed how many people were ahead of you or behind you Spotify: new users must be invited by existing users Twitter: leveraged influencer’s posts Product Hunt: started as an email list, sent personal emails to influencers and invited them to contribute to press Airbnb: took an advantage of a political event, made custom cereal boxes with messages to well-known tech bloggers StackOverflow: both founders already had a large followers on their blogs so they invited them to a private beta Asana, Intercom, Okta, Coda: asked friends and former colleagues Carta: asked the angle investors and sister portfolio founders Gusto: first 10 customers came from friends founders knew, YC batch, non-tech small businesses Stripe: setup Stripe on the spot for people who wanted to try, looked for personal connections Amplitude: first customers came from YC network Shopify, New Relic: showed the Ruby On Rails developer community Plaid: grew through word of mouth in the developer and product manager community via forums, IRC, meetups, startup accelerators Figma: cold emailed designers on Twitter Square: met and spoke with actual merchants in person Atlassian: targeted open-source communities, mailing lists, IRC Segment: launched as an open-source library on Hacker News Airtable: invited friends and family then published to Hacker News Twilio: launched on Tech Crunch in private beta References:...